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Title
Text copied to clipboard!Front of House Supervisor
Description
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We are looking for a dedicated Front of House Supervisor to manage and oversee all front of house activities in our establishment. This role is pivotal in ensuring excellent customer service, smooth daily operations, and effective team management. The Front of House Supervisor will be responsible for supervising staff, coordinating with other departments, handling customer inquiries and complaints, and maintaining a welcoming environment for all guests. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality. Responsibilities include scheduling shifts, training new employees, monitoring service quality, and ensuring compliance with health and safety regulations. This position requires a proactive approach to problem-solving and the ability to work in a fast-paced environment. If you are enthusiastic about leading a team and enhancing guest experiences, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Supervise front of house staff and daily operations
- Ensure excellent customer service standards are met
- Manage staff schedules and shift rotations
- Train and mentor new employees
- Handle customer complaints and resolve issues promptly
- Coordinate with kitchen and management teams
- Maintain cleanliness and organization of front of house areas
- Monitor compliance with health and safety regulations
- Prepare reports on front of house performance
- Assist in inventory management and ordering supplies
Requirements
Text copied to clipboard!- Proven experience in a supervisory role within hospitality
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle stressful situations calmly
- Knowledge of health and safety standards
- Flexibility to work various shifts including weekends and holidays
- Problem-solving skills and attention to detail
- Basic computer skills for scheduling and reporting
- Customer-focused mindset
- Ability to motivate and inspire a team
Potential interview questions
Text copied to clipboard!- What experience do you have managing front of house staff?
- How do you handle difficult customer situations?
- Describe a time you improved a process or service in your previous role.
- How do you motivate your team during busy periods?
- What strategies do you use to ensure compliance with health and safety regulations?
- How do you prioritize tasks during a shift?
- Are you comfortable working flexible hours?
- What software tools are you familiar with for scheduling and reporting?
